Patient Billing

Pay Your Bill

Multiple convenient ways to pay your Island Dental balance — online, by phone, or in person. Questions about your statement? We’re here to help.

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Pay Online

Use our secure patient portal to view your balance, manage statements, and make payments 24/7 from any device.

Access Patient Portal

Secure 256-bit encryption · All major cards accepted

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Pay by Phone

Call our billing team directly to pay by credit or debit card. Available during office hours Monday through Saturday.

Franklin Square Billing

(516) 565-6565

Mon 9am–7pm · Tue & Thu 9am–9pm · Wed 9am–6pm · Fri 9am–5pm · Sat 9am–3pm · Sun Closed

Levittown Billing

(516) 565-6565

Mon & Wed 9am–7pm · Tue 10am–6pm · Thu 9:30am–7pm · Fri 9am–5pm · Sat 9am–2pm · Sun Closed

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Pay In Person

Visit either of our offices to pay at the front desk. We accept all major credit/debit cards, cash, checks, HSA, and FSA cards.

Payment Methods

What We Accept

Credit & Debit Cards

Visa, Mastercard, American Express, Discover

HSA & FSA Cards

Health Savings Account and Flexible Spending Account cards accepted at all locations

Cash & Check

Personal checks and cash accepted at the front desk at all locations

Financing Plans

CareCredit, HFD, Cherry, and iCredit Works — apply once and use for all future treatment

Billing Questions

Common Billing FAQs

When will I receive my bill?

Statements are typically generated within 30 days of your visit, after your insurance claim has been processed and your benefit determination received. You may receive a statement sooner for any co-pays or amounts not covered by insurance.

Why do I owe more than my co-pay?

Your statement may include amounts not covered by your insurance (deductibles, coinsurance, or non-covered services). We always recommend verifying your benefits before treatment — our team can help explain your coverage in advance. We maximize your insurance benefits.

Can I set up a payment plan?

Yes. We offer in-house payment arrangements for qualifying patients, and we work with CareCredit, Cherry, I Credit Works and others for interest-free or low-interest financing. Call our billing team to discuss options.

I think there’s an error on my bill. What do I do?

Please call our billing department right away. We’re happy to review your account, clarify any charges, and work with your insurance company to resolve disputes. Your satisfaction and financial clarity are our priority.